Frequently Asked Questions
1) Limited technical support for spray equipments
We strongly recommend only experienced users purchase from us. If you are not sure how to use it, and you are not able to find the instruction you need on manufacture's website, please contact the manufactures for more information.
2) You can't find what you want to order in our list
If you need some products that you don't see in our list but you know the manufactures carry, please contact us and we will try to get the products for you from our manufactures.
3) Manufacturer's warranty
Warwick Industries Inc. - All the Warwick spray guns come with ONE YEAR WARRANTY (parts and accessories are not included) each gun has a series number on the warranty card come with your purchase. Within the warranty period, you can always contact Warwick directly for the warranty service.
For the warranty information (what does DO NOT included in warranty) please check Warwick's website: http://www.warwick-sprayguns.com/Warranty.htm for more information.
4) International customers
International customers must pay for their orders via PayPal, Billing and shipping address information must be the same for your security. Orders are shipped out of the US via USPS and then turned over to your country's postal system. There may be delays and/or fees due to your country's customs policies that we cannot anticipate.
Missing or Lost Packages for International customer:
International shipments will be sent out via the US Postal Service and then turned over to your countries local postal service (ex: Canada Post, Royal Mail). Once your local postal service has collected the package from customs we may have a difficult time tracking it due to the languages and hours of operation common in your country. As such we may provide you with whatever tracking information we have access to, and request that you follow up with your postal service to locate the package if it is lost or delayed.
Once a package has been shipped out per your order specifications, it is literally out of our hands and becomes the responsibility of the postal service that you selected. . If your package does not arrive as planned, please contact us for assistance. ! We are happy to help you locate the package if possible.
5) Sales Tax
Since onlinesprayguns.com is based in California, state law requires that we charge sales tax on orders shipped to customers residing in California. For customers residing in states other than California please be aware that the taxing authorities in your state may charge you a "use" tax on your out-of-state internet purchases. While it is not the responsibility of onlinesprayguns.com to charge or collect this "use" tax, we're alerting our customers to this possibility as a courtesy. If you require further information, we suggest that you directly contact the tax authorities for your state.
6) Top Reasons for Order Delays
We try our best to ship orders as quickly as possible, with about 95% of all orders shipped and delivered on time. Most items are normally shipped within 48 hours, assuming availability, for orders placed before 12pm PST and paid with credit card without complication. Some delays, however, may occur.
The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please email us if you have any questions.
a) Credit card not authorized: When the billing address and zip code do not match what the bank has on file, we will call the customer to verify the correct address. A declined credit card can be another delay, but our customer service representative will be in contact with you to quickly resolve any order issues. (At this time, we use PayPal as our only payment option.)
b) Billing address different from shipping address: The billing address must be the address the bank has on file. Sometimes a copy of picture ID is required. Please understand that order delays are most often caused by activities on our part that safeguard you from possible fraud.
c) Incorrect shipping address and/or zip code UPS and USPS will return packages if they are unable to locate an address, which causes us to have to re-send. Please know that we do everything we can to minimize this issue by calling customers to verify if an address or zip code seems problematic. However it is the responsibility of the customer to verify the accuracy of all billing and shipping information, and to take the time to look over your order.
d) Incorrect shipping method chosen: Please note that UPS does not deliver to PO boxes. If the incorrect shipping method is chosen, we will contact you before shipping, which may result in a delay.
e) No one is home to accept package: UPS and USPS will often require signature upon delivery. Delivery will be attempted a maximum of three times before being sent back to the shipper. All orders can be tracked on UPS and USPS's website.
f) Holiday / Weather Issue: USPS and UPS do not guarantee any shipment time frames during the winter holiday season. Make your purchases and arrangements early and avoid the delay.
g) Back-Order Items: We will contact you if you have ordered a back-order item, and provide an expected arrival time. Most of these items are listed as such on our site, so take the time to check and make sure that the item shows as available if you need it in a hurry.
h) Orders placed during non-business hours: Our operation office is open Monday through Friday, from 10:00 a.m. to 3:00 p.m. EST. Orders placed during the evening, over the weekend, and/or on holidays will not be processed until the next business day.